Many of our customers are international, so we offer shipping to about 180 contries. The packages we ship internationally are subject to duties and taxes. Sweetscents, LLC is not responsible for these fees once the package has been accepted into your country.
Should you reject the package because you’re unwilling to pay the fees, Sweetscents will not provide any form of refund or compensation for the inconvenience. We will have to legally pay the fees of the rejected package, and then customs will destroy or return the package. Please be familiar with your country’s duties and taxes policies, so that we can provide the best delivery experience.
Duties and taxes vary between countries. They mostly depend on where the package is coming and what’s inside it. We’re open to working with our international customers to make sure they aren’t overcharged. Please feel free to provide us with certain guidelines that will ensure the best rates for duties and taxes.
USPS First Class Package International: The most affordable shipping option we offer and eligible up to 4 pounds worth of items and usually takes 14-21 days for shipping time. USPS First Class provides very limited tracking information. This is UNINSURED mail. Once the package has left the United States, we are unable to track the package. Once we have provided a tracking number to you, will not provide any refunds if the package is not received.
USPS Priority Mail International: Shipping time can take 6-10 business days; tracking is provided to destination. $200.00 insurance provided at no additional charge.
USPS Express Mail International: Shipping time is between 3-5 business days; tracking is provided to destination. $200.00 insurance provided at no additional charge.